Terms of Service

These Terms of Service ("Terms") govern your use of EchoRelay ("the Service"), an HTTP relay platform operated by EchoRelay ("we", "us", "our"). By creating an account or using the Service you agree to these Terms.

1. The Service

EchoRelay receives HTTP requests on your behalf, validates them, and forwards them to destinations you configure. We provide the platform "as is" and make commercially reasonable efforts to keep it available, but we do not guarantee uninterrupted operation or fitness for a particular purpose.

2. Your account

You must provide accurate registration information, keep your credentials secure, and not share them. You are responsible for all activity under your account. We may suspend or terminate accounts that we reasonably believe are involved in abuse, fraud, illegal activity, or violation of these Terms.

3. Acceptable use

You may not use the Service to: send spam or unsolicited bulk messages; relay malicious payloads, malware, or attacks; circumvent rate limits or security controls; infringe intellectual property; transmit material that is illegal in your jurisdiction or ours; or attempt to disrupt or reverse-engineer the platform.

4. Billing

Prepaid credit packs and subscriptions are billed through Paddle.com Market Ltd, our merchant of record. Credits are non-transferable and are consumed by API usage as described on the pricing page. Subscription fees recur at the interval shown at checkout. Pricing may change with at least 30 days' notice for active subscribers.

Refunds are governed by our Refund Policy.

Welcome offer. The welcome offer is available once per customer. It exists in two forms — bonus credits on a first credit-pack purchase, and a discount on the first month of a new subscription — which are mutually exclusive: claiming either consumes your single welcome-offer eligibility and the other can no longer be claimed. We may decline or reverse a welcome benefit that is obtained, or attempted, more than once per customer — including across multiple accounts or payment methods.

5. Your data

You retain ownership of the data you send through the Service. We process it solely to operate the relay and as described in our Privacy Policy. Request bodies are not persisted beyond what is required for delivery, retry, and dead-letter handling.

6. Service availability and limits

Availability targets, rate limits, and request size caps are documented in your plan. Exceeding limits may result in throttling, billing of overage credits, or temporary suspension. Planned maintenance is announced via the status page when feasible.

7. Liability

To the maximum extent permitted by law, our aggregate liability arising from your use of the Service is limited to the amount you paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

8. Termination

You may close your account at any time from the account settings. We may terminate or suspend access at our discretion for breach of these Terms. Upon termination, your access ends, your data may be deleted after a reasonable grace period, and unused prepaid credits are non-refundable except as required by law or by our Refund Policy.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email and on the website at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

10. Governing law

These Terms are governed by the laws of the jurisdiction in which EchoRelay is registered. Disputes will be resolved in the courts of that jurisdiction.

11. Refunds

EchoRelay sells digital services consumed on demand. The general principle is that all purchases of prepaid credit packs and subscription periods are final and non-refundable once payment is completed and the credits or service period have been provisioned to your account. This reflects the immediate, fully-consumable nature of the service: credits are usable the moment they land on your account.

Statutory right of withdrawal (EU / UK consumers). If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of purchase. However, by completing checkout for a digital service that is supplied immediately (credits or activated subscription), you expressly acknowledge that performance begins at once and you lose the right of withdrawal in respect of credits already used or the portion of the subscription period already elapsed. Unused credits within the 14-day window may be refunded on request, less any portion already consumed, provided you contact us before any further use of the account.

Discretionary refunds. Outside the statutory window we may, at our sole discretion, issue a refund in the following circumstances:

• A duplicate charge caused by a payment-processor error.
• A documented service outage affecting more than 72 consecutive hours within a billing period, where you were unable to use the credits as a direct result.
• An incorrect charge resulting from a billing bug attributable to us.

We do not issue refunds for unused credits at the end of their 12-month validity, for accidental purchases of the wrong pack size, for change of mind, or for usage patterns that did not meet your expectations.

How to request a refund. Email [email protected] from the address on the account, within 14 days of the charge, with the invoice ID, a description of the reason referencing one of the cases above, and any relevant evidence (duplicate-charge screenshot, outage timestamps). We aim to respond within 10 business days. Approved refunds are processed through Paddle to the original payment method and may take 5–10 banking days to appear.

Chargebacks. Please contact us first. Filing a chargeback before allowing us to resolve the issue may result in account suspension and the chargeback fee being passed on.

12. Contact

For questions about these Terms, contact [email protected].